Communication Rules
General Rules
These guidelines are provided and enforced to ensure the quality of the community discussion platforms made available to the Neocron Community. In particular, the community discussion platforms are:
The moderators of the discord server and the forums (Members of the Neocron Support Team) will enforce these rules according to the Neocron Support Team's internal guidelines. Your posting or message may be deleted or locked, you may be given a warning or in extreme cases you may be banned from the use of this platform.
Should you have a problem with a particular post or message the 'Report Post Button' in the forums or the '!report' command on the discord server allows you to bring it to the attention of the Neocron Support Team. Should your issue involve a specific user you can email the Neocron Support Team at helpdesk@neocron-game.com, any questions about the moderation of the community should also be sent to this address.
If you have a problem with a moderator please email helpdesk@neocron-game.com in the first instance to address your problems. Please do not try to discuss the personal problems you may have with other community members (including moderators) on the forums or on the discord server.
The Neocron Support Team enforce these rules of conduct only within the discussion platforms provided by the Neocron Support Team. This does not include unofficial chatrooms, unofficial discussion boards or any other type of communication platform run by third parties.
Additional Commuity Communication Rules of Conduct
Acceptable Ways To Deal With Insults And Attacks
There will be no insulting, harassing or 'flaming' of other forum or neocron discord server members, players of the Neocron Game, or the clans formed of those players. This also includes responding to such behavior. Also remember to use the 'Report Post Button' or '!report' command if you take offence to a post or message or believe it should be reviewed by the Neocron Support Team.
There will be no discussion based on a national, political, religious, sexual or ethnical nature. This is a worldwide community with people from a wide spectrum and even when you think your aren't being offensive you can indeed offend people.
The following is taken from the in game Neocron 2 Rules of Conduct to stress the issue. If you have a concern about in game behavior of a player DO NOT post it to the forums or send it to official Neocron discord channels. Reports of this nature should be sent to exploits@neocron-game.com with screenshots, chat logs and links to videos. If their actions do not warrant the attention of the Neocron Support Team then please keep it in the game.
Neocron Support Team members
The word of any member of the Neocron Support Team is final. Disagreements must be discussed privately with the deciding NST member. If the NST member has retired or is unavailable, you may send an email to helpdesk@neocron-game.com. Do not contact multiple NST members hoping to find one amenable to your cause; however, you may contact helpdesk@neocron-game.com if you require a second opinion.
The Neocron Support Team and owners of the Neocron intellectual property cannot be held responsible for the content of conversations on the provided forums. Although reasonable steps are being taken to ensure that the users of these platforms may not be distressed by content violating the rules of conduct, it is possible that such content may be present temporarily until edited or removed by a moderator.
Avatars
Avatars used by the Neocron Support Team, e.g. COPBOT, S.T.O.R.M. BOT, Warbot and 'NST' avatars, are the exclusive domain of the Neocron Support Team and the owners of the Neocron intellectual property, as such these should not be used by any other forum user. This includes old and previous versions of these avatars. Custom avatars may not break any other forum rules and may not resemble official avatars.
Spamming, trolling and advertising
Spamming, trolling, power-posting & advertising are not permitted. Refrain from posting advertisements of any description (commercial or non-commercial) unless it is related to an ongoing discussion.
Multiple accounts
Multiple forum or discord accounts for the same user are not permitted and will be immediately banned without warning upon discovery.
Community bans
Severe or repeated breaches of the community rules may result in a community ban. The first ban will be for 72 hours after which the user will be re-admitted on a parole basis. Further breaches of the rules will result in a 7-day ban. Any third ban will be permanent. Examples of serious breaches are racist or homophobic remarks, posting evidence of hacks or exploits, posting messages for banned users or creating new accounts to evade a ban. A warning is not required in the case of severe offences.
Additional Discord Rules of Conduct
Flooding
Flooding is not permitted. This includes, but is not limited to, any automatic scripts, sending large amounts of text, and multiple consecutive lines with no relevance to the conversation. Do not break up an idea in many posts instead of writing all out in just one post.
Miscellaneous Chat rules
- No @everyone/@here mentioning;
- No @mentioning spam;
- No sexual/pornographic/NSFW/illegal content;
- Do not use excessive CAPS;
- Keep conversations in English;
- Use #official-neocron-de for conversations in German;
- Use the right channel for the topic you wish to discuss;
- No !report spam;
Additional Forum Rules of Conduct
Repetitive questions
If there already is a thread about a certain topic on the first page of a forum and a second thread about a similar topic is started, the second thread may be closed and a link to the first thread will be posted there. Also, moderators may merge similar threads. It should be in the interest of all forum users to prevent having more than one thread about the same topic. Should a thread of yours 'disappear' always check your profile and choose "search for all posts by this user" to locate your missing post as it's likely they have been merged with another thread. Please use the search engine before asking a question.
Spamming and power-posting
Refrain from posting only short, meaningless sentences or only one emote/smiley. Do not bump up topics that are not on the first page of the forum unless you have new and substantive information to include. Spamming also consists of pointless topics, hijacking threads into off topic territory, "canned" picture statements and turning a thread into a conversation (please use private messaging for that). Do not post threads for the attention of a single individual even if all other forms of personal communication have been exhausted.
Appropriate Forum
Please remember to post in the appropriate forum. Just because one forum gets more attention than another is no excuse to post your thread in the incorrect forum.
Graphics and Signatures
Custom signatures may not break any other forum rules and may not may not be higher then 120 pixels in height, 7 lines of text or a combination of the two (for example, it is permissible to have a 50 pixel graphic and 4 lines of text). Signature width is restricted to 700 pixels. Any linked content must not consume excessive bandwidth or affect the performance of other forum users.
'Private Message Boxes'
The Neocron Support Team uses the Private Message system to communicate important information to individuals such as official warnings and signature change requests. It is your responsibility to ensure that your Private Message box has sufficient space to receive messages. Full PM boxes or unread messages are not grounds for delaying a moderator's decision. Note that the Sent Items folder also counts as used space.